My
achievements for FY2022 to June 8, 2022
My
Technical Proficiency is outstanding:
As of June 8, 2022, I have conducted 221
trainings for businesses and made presentations at 41 meetings, and spoke at 72
meetings in FY 2022. For my new job duty as the Community Navigator Pilot
Program District Program Officer, I have coordinated 18 activities with the
three CNPP Hubs: International Rescue Committee, Local Initiative Support Corp
and National Urban League with 17 District Offices’ District Directors and
District Program Officers. As District International Trade Officer, I made
presentations at 38 events on Exporting Resources and Assistance.
Total of 268 events were collaborated with
organizations in Queens, Manhattan, Westchester and Sullivan County, my
assigned county. The Community Navigator Pilot Program activities were
collaborated with the OED and OFO at the SBA HQs and the 138 Spokes in 17
states.
Communicating with various partners and
customers, I initiated, planned and conducted the trainings to meet the needs
of various communities and businesses. I keep learning about the new policies
and procedure of all of the SBA COVID Relief programs and generate the Power
Point files on the topics to help business community recover from the awake of
COVID-19. I independently and accurately updated the guidance and information
from the Office Hours on Wednesdays and Thursdays to deliver to the lenders,
borrowers, accountants and business advisors and responded to inquiries
effectively with no supervision required.
I consistently received positive
feedback on the value of services rendered. I helped organizations and partners
educate their clients and kept track of their achievements in financing and
getting government contracts. Working with Federal, State and City agencies, I
helped business community and non-profit organizations get comprehensive
information of SBA Programs and assistance not limited to SBA’s programs and
resource partners.
I acquired the knowledge and essential
skills as an EDS, DITO, and CNPP District Program Officer, developed my network
and data to analyze and integrate information to design the best trainings for
the partners, communities and foreign countries. I also coordinate the monthly
Emerging Leaders Alumni Roundtable hoping the graduates can continue the
peer-to-peer education program.
My specialty is to clearly present the
complex subjects to a wide variety of audiences and communities so that the
desired outcomes are achieved.
2nd element: Customer Service is
outstanding
Independently
and accurately understand ambiguous situations and responded effectively with no
supervision required. I effectively evaluated and addressed the needs of inter
and external customers, provided timely, flexible and responsive services to
customers. During the pandemic, I tried my best to learn the newest information
from websites, trainings, Office Hours and colleagues to update the information
to answer customers’ questions, and explain to the customers in details patiently.
I worked
with the organizations in my assigned counties to provide detailed information
on SBA’s programs and assistance. During and after the webinars, I answered
questions and provided the contact information for different programs.
I consistently received positive
feedback on the value of services rendered. I coordinated the events to meet
partners and clients’ expectation and goals. I always sent the Power Point
files to the event attendees after the webinars, and followed up with the
progress and further needs.
I established and nurtured relations
with federal, state, and local governments, nonprofits, and private sector
organizations; deliver information and transfer knowledge to achieve results in
collaboration.
For businesses and non-profit
organizations that contacted me for their COVID RELIEF questions and problems,
I worked with all of our resource partners, other District Offices and SBA HQs to
provide specific assistance.
My Team Work and Collaboration are outstanding
Independently and accurately understand
ambiguous situations and respond effectively with no supervision required, I
made positive contributions to achieving SBA and NYDO goals and objectives to
help businesses and communities. FY 2022 is still difficult and uncertain times
for everyone, and I am thankful that I have worked with old and new partners to
provide 268 events so far help the business community. I appreciate the
opportunities to develop new partnership with many organizations and businesses
didn’t know about SBA.
Thanks to the management team for all
the support and assistance, I worked with SBA offices in other regions to
conduct webinars in Chinese, with White House Initiative on Asian Americans and
Pacific Islanders, and with Korean, Native American and Hispanic organizations.
In March 2022, I had the new assignment to be the
Community Navigator Pilot Program District Program Officer, to collaboration
with three Hubs with their 138 Spokes and 17 SBA District Offices challenged me
to be creative, organized and collaborative for this new program. I have
conducted 18 activities and the will have the biggest events in July.
The mission of SBA is my goal, and I am very proud that I have
been in this big family to help the business community.
No comments:
Post a Comment